TERMS & CONDITIONS
Effective May 1st, 2021
No show Policy:
We understand that unanticipated events happen occasionally in everyone’s life and are happy to honor your business as follows. If there are any health issues present at the time of your scheduled massage session that might make massage a bad idea, including fever/cold/flu/sickness, please contact us BEFORE arriving for your massage. If you are pregnant at the time of your session or massage appointment, please contact us BEFORE attending arriving for your massage.
By booking this appointment, you authorize this business to charge your credit card a no-show fee of up to 100% of the scheduled value should you miss your appointment without proper notification.
A No-Show is a situation in which a person simply does not show up for their scheduled appointment and does not call or email to let us know that they are going to miss their appointment. We make sure to come to the massage studio on time, set up the room, reserve the time, tell other people who ask about that time slot that they cannot have it because it has already been reserved, and then wait and the person does not show up. It is unfair to our therapist(s) and to others who may have wanted the slot I was reserving, in good faith, for someone who cannot even bother to notify us that they will not make it to their appointment.
A Late Cancellation is a situation in which a person contacts us less than 48 hours in advance of their scheduled appointment to let us know that they will not be able to make it. In this case, the person is charged a penalty of $50 and voucher is forfeited.
Clients receive an automated email confirmation when appointments are scheduled, a call reminder and another email within 48 hours before your appointment.
Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time. If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will determine if there is enough time remaining to start a treatment. However, if you do not arrive 15 minutes after your appointment time, you are marked as a No Show (unless we previously arranged with your therapist) . Regardless of the length of the treatment actually given, you will be responsible for the “full” session.
To our prenatal customers during booking, please make us aware that you are expecting and failure to do so, could cause to alter your appt date and time, due that all therapist do not perform prenatal sessions.
We will only waive no show/late cancellation fee if you are unable to reschedule within the 24-48 hours before your appointment due to immediate medical emergencies, natural disasters/power outages, and death in the family. All waivers are approved by management on a case by case basis.
Social Marketing Voucher:
You may reschedule your appointment ONE TIME ONLY; further rescheduling may result in forfeiting your voucher. 48 hour advance notice is required when canceling an appointment. If you are unable to provide 48 hours advance notice your voucher may be forfeited. Expired vouchers can be used however there is a $25 expired voucher fee.